Dana Brown is Senior Director of Vendor and Quality Management and has spent 20 years in the localization industry. She’s led global teams, built strong relationships with linguists, and helped shape mid-sized LSPs run their core business. Dana has managed big transitions, set up processes for ISO certification, and worked on cost optimization to help the business grow and attract investment. Known for her strategic thinking and people skills, Dana enjoys connecting with colleagues and linguists from all over the world. Outside of work, she’s passionate about language and creative writing, runs a book club and writes a weekly Substack, loves reading with her cat, and is often found riding pillion on her Scottish husband’s motorcycle.
Inside the Session
In today’s translation industry, Vendor Management is no longer a back-office function—it’s a strategic function that drives competitiveness and profitability. This session will show how Language Service Providers can move Vendor Management beyond a cost center by integrating it with core business operations and adopting practical productivity and cost optimisation strategies. We’ll also discuss the growing importance of Vendor Management, highlighting how the human-in-the-loop is accentuated in an increasingly automated landscape. Attendees will gain actionable insights for making Vendor Management a key driver of business success.